Lorex Returns & Exchanges

We stand behind the quality of our electronic products and offer a 30-day money-back guarantee to ensure your complete satisfaction. If you are not entirely happy with your purchase, you may return it for a full refund or exchange within the specified period.

1

Initiate Your Return

Log in to your Lorex account and visit the 'Order History' section to request a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the device in its original packaging, including all cables, manuals, and accessories to ensure a valid return.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.

4

Receive Your Refund

Once our technicians inspect the hardware, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing